Returns & Exchanges
At Al Huda Jewellery, we strive for perfection in every piece, but if you are not completely satisfied, we offer a 14-day return and exchange window for our elegant collections. Items must be returned in their original, unworn condition with all authenticity certificates and packaging intact.
Initiate Your Request
Contact our dedicated concierge team via email or our online portal with your order number and the reason for your return to receive a Return Authorization Number.
Secure Packaging
Place your jewellery back into its original velvet box and secure it within a padded shipping carton to prevent any damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain the tracking receipt.
Inspection and Refund
Once our gemologists verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing